Pricing Policy

Refunds can be made in accordance with Charges conditions. Restrictions apply with regard to the refundability of the fare purchased. Depending on the Price conditions and any segments of the ticket used, the refund value of the fare, taxes and fees will be calculated and refunded to the original method of payment.You can find out whether your ticket is refundable, and under which conditions, in your booking confirmation email under the item “Fare conditions”.

You can cancel your trip and request a refund under bookings up to 24 hours before departure:

To log in, enter your surname and booking code. Any booking that can be cancelled will be displayed in your booking summary with a "Cancellation" button.
Click on the "Cancellation" button next to the relevant booking and confirm your selection on the following page.
Your flight booking will now be cancelled and you will receive an automatic confirmation email. For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again for further processing.

If you hold a ticket for a flight cancelled by Lufthansa, and you have not yet submitted your ticket for a refund, you can submit it for refund either here or at your travel agency.

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